Frequently Asked Questions (FAQ)

1. What is ElderonPlus?

ElderonPlus is a distinguished India-based e-commerce brand specializing in premium health, wellness, and lifestyle products. Our mission is to deliver exceptional quality solutions that actively support relaxation, accelerate recovery, and enhance overall well-being for our valued customers.

2. Are your products authentic and safe?

Absolutely. All products are carefully sourced from verified trusted global suppliers and undergo comprehensive quality assessments to guarantee safety, authenticity, and effectiveness. We maintain exclusive partnerships with reputable manufacturers and certified logistics providers, ensuring every item meets our stringent quality standards.

3. Where do you ship from?

Orders are professionally processed and dispatched through our established international fulfillment partner network, primarily operating from our strategically located logistics hubs across Asia. This advanced infrastructure ensures exceptional inventory management, secure packaging protocols, and consistently reliable delivery services.

4. How long does delivery take?

Standard delivery typically requires 7–14 business days, depending on your specific location and current product availability. Upon shipment confirmation, you will promptly receive a comprehensive tracking number via email, allowing you to monitor your shipment's progress in real-time throughout the delivery process.

5. What payment methods do you accept?

We facilitate secure online transactions through a comprehensive range of payment options, including major credit and debit cards, UPI, net banking, and other established trusted payment gateways. Every transaction is safeguarded with advanced encryption technology, ensuring completely secure checkout processes and protecting your financial information.

6. Do you offer returns or refunds?

Certainly. Customer satisfaction is our priority. If you experience any dissatisfaction with your order or receive a defective product, you may request a return or refund in accordance with our comprehensive Return & Refund Policy. Our dedicated support team at support@elderonplus.store is readily available to provide prompt assistance and guide you through the process.

7. How can I contact customer support?

Our professional, dedicated support team is committed to addressing any questions or concerns you may have. You can reach our customer service representatives through multiple channels:

  • 📧 Email: support@elderonplus.store
  • 📞 Phone: +91 9324188265

We strive to provide timely, helpful responses to ensure your complete satisfaction.

8. Why should I choose ElderonPlus?

ElderonPlus distinguishes itself through our unwavering commitment to superior quality, customer trust, and secure shopping experiences. Every product undergoes meticulous selection to actively promote health and well-being, while our customer-centric policies guarantee a seamless, reliable, and trustworthy shopping experience. We combine international quality standards with personalized service to deliver exceptional value that truly makes a difference in your wellness journey.