Shipping Policy

ElderonPlus Shipping Policy

At ElderonPlus, we are committed to delivering your products safely and efficiently worldwide. This Shipping Policy forms part of our Terms of Service and outlines order processing, delivery timelines, tracking, and international shipping expectations.

1. Order Processing

Orders are processed within 1–3 business days after successful payment confirmation.

Each order undergoes quality checks prior to dispatch.

Orders are shipped only after payment authorization is completed.

2. Shipping Methods & Delivery Times

Worldwide Delivery

Estimated delivery timeframe: 7–14 business days, depending on destination.

Delivery timelines may vary due to customs clearance, local courier services, or circumstances beyond our control.

Risk of loss transfers to the customer once the order is delivered to the provided shipping address.

Please note: ElderonPlus operates exclusively online.

3. Order Tracking & Notifications

Once your order ships, you will receive:

  • Email confirmation with a tracking number.
  • Tracking access to monitor shipment progress.
  • Delivery status updates.

If tracking information is unavailable or delays occur, please contact our support team.

4. International Shipping & Duties

  • Import duties and applicable taxes are included in your purchase price.
  • No additional customs charges are required upon delivery.
  • ElderonPlus manages standard customs documentation to support smooth fulfillment.

5. Lost, Damaged, or Delayed Packages

If your order has not arrived within 30 days of shipment, please contact support@elderonplus.store.

After review, eligible resolutions may include:

  • Replacement shipment.
  • Full or partial refund, depending on circumstances.

For damaged deliveries, please retain packaging and provide photos to assist with claims.

6. Customer Responsibilities

To ensure successful delivery, customers must:

  • Provide accurate shipping details at checkout
  • Be available to receive deliveries or arrange secure receipt
  • Report missing or incorrect items promptly

Failure to comply may result in delivery delays or denied claims.

7. Contact Information

For shipping-related inquiries:

ElderonPlus

Email: support@elderonplus.store

Phone: +91 9324188265

Support Hours: Monday–Friday, 9 AM – 6 PM IST

8. Our Commitment

ElderonPlus is dedicated to providing reliable delivery and responsive customer support. From order confirmation to final delivery, we strive to ensure transparency, quality, and customer satisfaction.

Your wellness journey matters to us.